Delivery to the United Kingdom & Ireland
We provide fast delivery to addresses in the UK and Ireland with trusted couriers. We aim to dispatch your order within 2 business days. Please note that we do not dispatch on weekends and UK public holidays.
Last Shipping Before Christmas
Please order early to avoid disappointment. For delivery before Christmas please order by Friday 16 December.
Orders placed on or after Thursday 22 December will not be shipped until the first week of January.
All surfboards and large items are sent with Tuffnells, TNT or Kuehne+Nagel. All couriers provide tracking with the exception of Tuffnells. Shipping usually takes 1 to 3 business days. Deliveries are made on weekdays between 9am and 5pm.
Surfboards up to 7'4"
Great Britain 🏴 🏴 🏴 – £20
Northern Ireland – £40
Isle of Man & Channel Islands 🇮🇲🇯🇪🇬🇬 – £35
Republic of Ireland 🇮🇪 – £130
Surfboards over 7'4"
Great Britain 🏴 🏴 🏴 – £20
Northern Ireland – £85
Isle of Man & Channel Islands 🇮🇲🇯🇪🇬🇬 – £65
Republic of Ireland 🇮🇪 – £140
Accessories & Small Items
Small goods are sent via Royal Mail Tracked 48 within the United Kingdom, which is a tracked delivery service. Delivery time is 2 to 3 business days.
Great Britain 🏴 🏴 🏴 – FREE
Northern Ireland – FREE
Isle of Man & Channel Islands 🇮🇲🇯🇪🇬🇬 – FREE
Republic of Ireland 🇮🇪 – £9.99
If you have any questions or enquiries one of our global support teams will be happy to help. Please use the following contacts:
- UK – email@example.com
- EU – firstname.lastname@example.org
- AUS – email@example.com
- USA – firstname.lastname@example.org
Terms & Conditions:
- Surfboards may be subject to additional delivery costs depending on shipping location. We reserve the right to contact customers after orders have been placed to inform them of any delivery cost increase
- Orders processed after 1pm on Friday will not be dispatched until the following week
- Our boards are packed with very specific fragile packaging to make sure your board arrives safe and not damaged so please allow 2/4 working days before your board gets picked up by our shipping provider. Boards are fragile and overweight so are shipped via a specialized shipping partner.
- Please report any shipping damage within 24 hours of receiving your surfboard so our customer service team can help resolve any issues – email@example.com
Although we make every effort to ensure a speedy delivery service to the UK mainland, In the event of extreme weather condition or circumstances out of our control, we cannot be held responsible for your order not arriving as advised. However, we will make every effort for your order to get to you as soon as possible.
In the event an item is out of stock, we will contact you and arrange to either dispatch the goods as soon as possible, provide an alternative item, or refund the item as appropriate.
Returns & Exchanges
You can return your product(s) with original packaging intact within 30 days for an exchange or refund. If you would like to return your order, please carefully package and post back to the below address, including a copy of your packing slip advising if you would like a refund or exchange.
Hectic Europe Ltd
Unit E1 Hilton Park
We recommend using a registered postal/courier service for your returns as we cannot be held responsible for any items that are damaged or go missing whilst in transit. Firewire does not provide a pre-paid delivery/collection service for returns. Exchange items shipped back to the customer will be chargeable at the advertised rates.
If your new Firewire/Thunderbolt product hasn’t lived up to your expectations and you believe the product to be faulty, please contact us in advance at firstname.lastname@example.org
Terms & Conditions:
- Please note that we can only offer exchanges for items of equal value or a combination of lesser value product and a partial refund
- Gifts can only be returned for a refund to the original purchaser
- We can only accept returns for items purchased through our website (firewireuk.com) All other returns should be referred to the retailer from whom your Firewire/Thunderbolt product was originally purchased from
- We cannot refund any delivery charges, unless an item is faulty or sent in error
- Exchanges can only be fulfilled once the original purchase has been returned to our warehouse
- Processing of returns can take up to 5 business days and refunds issued to your account can take up to 7 days to appear in your account.